Bill Capodagli, coauthor of the best-selling book The Disney Way, shares decades of experience and research to help you create your own customer-centric culture. Discover how Walt Disney’s successcredo – Dream, Believe, Dare, Do – has fostered Disney’s incredible accomplishments.
If you are ready to create a Disney Way Customer-Centric Culture, build a collaborative team, and take your organization to new levels of excellence, this is one hands-on workshop you must not miss!
Create a Story that defines your organization in terms of magical dream-come-true moments for customers
Develop Values that drive decision-making
Prepare Codes of Excellence that define specific behavioral expectations for all employees
Storyboard – a unique problem solving technique that helps unleash the creative energy of a team as they develop innovative ideas and solutions to complex problems
Use the Myers Briggs Type Indicator for leadership development, team building, career selection and personal development
Develop a Roadmap for Change, a plan for becoming a Disney Way customer-centric organization
Inspire employee loyalty and reduce turnover through the “Brain Trust” process
In addition to the 3 days of classroom experience, over the next six months, Bill will conduct three 90-minute question and answer sessions pertaining to your implementation efforts.
Visit the website for more information!